Privacy Policy

At HopeCare Alliance UK, your privacy is paramount. This policy explains how we collect, use, and protect your personal information when you interact with our online platform and services.

Information We Collect

We gather information to support our healthcare and non-profit activities effectively and responsibly. This includes:

• Personal details such as your name, contact information, and address when you make donations, volunteer, or participate in our programs.
• Financial information strictly related to donations and fundraising transactions.
• Health-related data shared voluntarily for patient support services and advocacy initiatives.
• Communications and correspondence records.
• Technical data collected via cookies and usage analytics to improve our website and outreach efforts.

How We Use Your Information

Your data is used solely to support and enhance the services we provide through our platform. Key uses include:

• Facilitating cancer charity fundraising and managing donations securely.
• Coordinating volunteer activities and community outreach programs.
• Providing patient financial support, counseling services, and treatment advocacy.
• Communicating important updates, campaigns, and events related to our mission.
• Improving our website functionality, ensuring security, and analyzing trends via cookies and analytics data.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, when you opt-in to provide personal or health-related information.
• The necessity to fulfil contractual obligations, such as managing donations or volunteer commitments.
• Compliance with legal obligations under UK and EU data protection laws.
• Legitimate interests in operating and improving our charity services responsibly while respecting your rights.

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with trusted third parties only when necessary to:

• Process donations or payments securely through authorized financial partners.
• Engage service providers who assist in delivering our programs and campaigns under strict confidentiality agreements.
• Comply with legal requests or protect the rights and safety of beneficiaries, volunteers, or the charity.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described or to comply with legal, regulatory, or reporting obligations.

Your Rights

Under applicable data protection laws, you have rights including but not limited to:

• Accessing your personal information held by us.
• Rectifying inaccuracies or updating your data.
• Requesting erasure of your data, subject to legal and operational limitations.
• Restricting or objecting to certain types of processing.
• Withdrawing consent where processing is based on consent.
• Data portability where applicable.

To exercise these rights, please contact us at the physical address below.

Cookies and Tracking

Our site uses cookies and similar technologies to enhance user experience, analyze usage patterns, and support fundraising efforts. You may manage cookie preferences via your browser settings.

Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or loss.

Contact Information

For questions, concerns, or to exercise your data rights, please write to us at:

Thank you for trusting HopeCare Alliance UK with your personal data. We are committed to respecting your privacy and supporting our mission with transparency and care.